About Us
Ellen Newyork was born from one simple idea: dressing well should feel effortless. We curate women's clothing that looks refined, feels comfortable, and works for real life — without the designer markup.
Every style in our collection is hand-picked. We look closely at fabric, fit, and how each piece holds up to everyday wear. If something doesn't meet our standard, it never reaches the store. That simple.
WHAT WE STAND FOR
- Quality that lasts
- Timeless, feminine design
- Honest, transparent pricing
- Support that actually helps
HOW WE WORK
Ellen Newyork is an online-only boutique. That keeps our focus where it belongs: better pieces, efficient delivery, and customer care that's genuinely useful. No storefront overhead. No middlemen. No inflated prices.
Our range is made for women who want clothes that feel good, last, and slip naturally into their wardrobe. Nothing loud. Nothing overdone. Just well-made styles for every day.
Thank you for choosing Ellen Newyork — your trust means everything to us.
COMPANY INFORMATION
Customer Support Email:
support@ellen-newyork.com
Customer Support Phone:
+1 (415) 873-1663
Customer Service Hours (US Eastern Time – EST):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM
RETURNS
Returns are accepted on eligible items.
Once your return request is reviewed and approved by our team, you will receive return instructions along with the appropriate return address.
A 15% restocking fee applies to approved returns (waived for damaged or defective items).
LEGAL INFORMATION
Trading Name: Ellen Newyork
Legal Entity: SG ECOM GLOBAL LLC
Company Number: 2026-001891894
Business Address (Administrative – not for visits):
63 N Burritt Ave Room 100 East 1014 Buffalo WY, USA