Legal Notice

Welcome to Ellen Newyork.
Here you'll find important policy information regarding your order and privacy. We believe in transparency and aim to provide clear, accurate, and easy-to-understand information.

TERMS AND CONDITIONS

Our Terms and Conditions outline important information about your rights and obligations when placing an order with us. These conditions apply to all purchases made through our website.

RETURN POLICY

At Ellen Newyork, we want you to love what you ordered. If you're not entirely happy, you may request a return under the conditions below:

Returns are accepted within 30 days of receiving your order
Items must be unused and in original condition
Returns are processed after approval by our support team. Once approved, you will receive return instructions along with the appropriate return address

A 15% restocking fee applies to approved returns (waived for damaged or defective items). Orders may be cancelled free of charge within 30 minutes of purchase.

PRIVACY POLICY

Your privacy matters to us. Our Privacy Policy explains what data we collect, how it's used, and how it's protected in accordance with applicable United States data protection laws.

SHIPPING POLICY

Shipping costs:
Free shipping within the United States

Processing & shipping time:
Orders are processed within 1–2 business days
Estimated in-transit time is 4–8 business days
Estimated total delivery time is 5–10 business days

Tracking:
A tracking number is sent by email once your order ships

PAYMENT METHODS

We offer secure and reliable payment options for a smooth checkout experience.

Credit / debit cards:
Visa, Mastercard, American Express, Discover, Diners Club, UnionPay

Express checkout / wallets:
Apple Pay, Google Pay, Shop Pay

All payments are protected by SSL encryption and comply with international security standards.

CONTACT INFORMATION

Preferred contact method:
You can reach us best via email. We aim to respond within 24 hours.

Email:
support@ellen-newyork.com

Phone:
+1 (415) 873-1663

CUSTOMER SERVICE HOURS

(US Eastern Time – EST)
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM