Contact Us

Questions about a product or need help with your order? Email or call us — we usually reply within 24 hours. To help us assist you faster, please include your order number or the email address used at checkout.

Looking for more details on a specific style or an update on your delivery? Just reach out — our support team answers every enquiry as quickly as possible. Thank you for contacting Ellen Newyork.

CONTACT INFORMATION

Preferred contact method:
Email is the fastest way to reach us. We aim to respond within 24 hours.

Email:
support@ellen-newyork.com

Phone:
+1 (415) 873-1663

CUSTOMER SERVICE HOURS

(US Eastern Time – EST)
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM

PLEASE INCLUDE ORDER NUMBER

FREE TRACKED SHIPPING

Shipped via USPS, UPS or DHL with tracking in 24–48 hours.

30-DAY RETURNS

Not satisfied? Return or exchange your order within 30 days.

CUSTOMER SUPPORT

Our team is here to help whenever you need assistance.